Network Rail is the owner and operator of the UK’s railway network. This covers 20,000 miles of track, 30,000 bridges, tunnels and viaducts, thousands of signals and level crossings, as well as 20 of the UK’s largest stations.
"There is only one Sentinel! Reference Point play a major role in supporting us with our objective of 'Putting Passengers First'. They epitomise the mantra of 'Being Easy to Engage With', allowing us to positively respond to our customers’ challenges and requests."
Jo Astor Duggan, Sentinel Operations Manager, Network Rail
The Sentinel system is a SkillGuard implementation that covers the entirety of UK rail. It is the largest worker passport in the world and is widely regarded as the gold standard in mobile workforce management.
Since joining the system, the solution we supply has filled over 1000 course places that would otherwise have been empty and brought significant additional revenue for Network Rail.
From this, they identified an opportunity to increase course profitability and course fill by offering the spare capacity of these training courses out to Network Rail’s supply chain via an online booking solution. With the additional benefit of reducing bad debt by moving from a post-course invoicing process, to payment by credit card at the time of booking.
CourseSight’s feature-rich and user-friendly system, plus the CourseSight promotional marketplace, provides Network Rail with the ideal tool to promote its spare course capacity to its contractors and also to the wider industry, using our visibility restriction tools. The system allows Network Rail to manage the spare capacity going out to market with minimal administrator effort due to the automation of many day-to-day processes.